Terms & Conditions
V I ZION UNLIMITED — Terms & Conditions
Last updated: 21 September 2026
These Terms & Conditions (“Terms”) apply to the services provided by V I ZION UNLIMITED (“V I ZION UNLIMITED”, “we”, “us”, “our”) to clients (“you”, “your”).
By booking, purchasing or using any V I ZION UNLIMITED service, you confirm that you have read, understood and agreed to these Terms.
1. About V I ZION UNLIMITED
V I ZION UNLIMITED provides coaching, mentoring, consultancy, guidance and related resources designed to support individuals in developing their vision, identity, skills, mindset, strategy and action.
Our services may include, but are not limited to:
One-to-one coaching and mentoring
Online sessions
In-person sessions
Consultancy
Strategy and planning
Personal and professional development
Goal-setting and accountability
Creative and performance development
Business and project guidance
Educational resources
Events and other services offered by V I ZION UNLIMITED
The specific services included within your package will depend on the service or package you purchase.
2. Nature of Our Services
V I ZION UNLIMITED provides coaching, mentoring, consultancy and guidance.
Our services are not medical, psychiatric, psychological, legal, financial or therapeutic treatment or professional advice.
We do not diagnose, treat or provide medical or mental-health conditions or prescribe medication.
Where you require specialist professional support, you should seek advice from an appropriately qualified professional.
Our services are intended to support your thinking, development, planning and action. We do not guarantee that you will achieve a particular personal, professional, financial, business, creative or other outcome.
3. Eligibility and Client Responsibility
By using our services, you confirm that:
You are 18 years or older, or have appropriate parental or guardian consent where applicable.
The information you provide to us is accurate to the best of your knowledge.
You understand the nature and limitations of coaching, mentoring and consultancy.
You take responsibility for your own decisions, actions and wellbeing when engaging with our services.
You understand that V I ZION UNLIMITED provides guidance and support but cannot make decisions on your behalf.
You will actively participate in sessions and take reasonable responsibility for completing actions or commitments that you choose to undertake.
You will respect the safe and supportive environment provided during sessions.
You will communicate honestly and respectfully with V I ZION UNLIMITED.
You remain responsible for deciding whether any advice, suggestion, strategy or course of action is appropriate for your circumstances.
4. Bookings and Payment
A booking becomes confirmed when payment has been received or when otherwise agreed in writing by V I ZION UNLIMITED.
Unless otherwise stated at the time of purchase:
Payment must be made in accordance with the price and payment terms applicable to the service.
Services are provided according to the package purchased.
Sessions are subject to availability.
Package benefits cannot automatically be exchanged for cash or transferred to another person.
Any additional services outside the agreed package may be charged separately.
Prices may be changed for future bookings. Changes to pricing will not affect services that have already been purchased unless otherwise agreed.
5. Cancellations, Rescheduling and Missed Sessions
We understand that circumstances can change. However, scheduled sessions require time to be reserved specifically for you.
24-hour cancellation policy
Clients must provide at least 24 hours’ notice if they need to cancel or reschedule a scheduled session.
If you cancel or request to reschedule with at least 24 hours’ notice, we will make reasonable efforts to rearrange the session subject to availability.
Same-day cancellations
A cancellation made less than 24 hours before the scheduled session, including a same-day cancellation, will normally count as a used/lost session and will not be rescheduled or refunded.
However, V I ZION UNLIMITED may choose to make an exception where there are genuine exceptional circumstances.
Any exception is at the discretion of V I ZION UNLIMITED and does not create an ongoing entitlement to exceptions.
No-shows
If you do not attend a scheduled session without providing notice, the session will normally be treated as a used/lost session and will not be refunded or rescheduled.
Late arrival
If you arrive more than 10 minutes late to a scheduled session, V I ZION UNLIMITED reserves the right to treat the session as cancelled and the session may count as a used/lost session.
Where appropriate, we may choose to continue the session for the remaining scheduled time.
Late arrival does not automatically extend the scheduled session.
6. Refund Policy
Unless otherwise stated for a specific service:
No refunds are issued for sessions that have already taken place.
No refunds are issued for sessions missed without appropriate notice.
Sessions cancelled with less than 24 hours’ notice, including same-day cancellations, are normally treated as used/lost sessions and are not refundable.
Where a prepaid service has not yet been used, you may request a refund within 14 days of purchase, subject to applicable consumer law and any specific terms applying to the service.
After 14 days, refunds will generally not be issued unless required by law or otherwise agreed by V I ZION UNLIMITED.
Any approved refund will normally be processed within 7–10 working days, although the time taken for the funds to appear in your account may depend on your payment provider.
Nothing in these Terms removes or limits any statutory consumer rights that apply to you.
7. Confidentiality and Privacy
Information shared with V I ZION UNLIMITED during coaching, mentoring or consultancy sessions will be treated with respect and confidentiality.
We will not normally disclose personal information shared with us without your consent, except where disclosure is:
Required by law
Necessary to protect someone from serious harm
Necessary because of safeguarding concerns involving a child or vulnerable adult
Necessary to prevent or investigate serious wrongdoing
Otherwise permitted or required under applicable law
Confidentiality does not mean that information can never be disclosed. Where we believe disclosure is necessary to protect someone’s safety or comply with a legal obligation, we may share relevant information with appropriate persons or authorities.
For information about how we collect, use, store and protect personal information, please refer to the V I ZION UNLIMITED Privacy Policy.
8. Safeguarding
V I ZION UNLIMITED takes the safety and wellbeing of clients seriously.
Where safeguarding concerns arise, we may take appropriate action, which may include:
Sharing relevant information with appropriate authorities
Contacting emergency services where necessary
Making referrals to appropriate statutory or professional services
Taking other reasonable steps necessary to protect an individual from serious harm
Where possible and appropriate, we will explain what action we are taking.
However, we cannot guarantee absolute confidentiality where safeguarding or serious safety concerns arise.
9. Client Code of Conduct
To maintain a respectful and productive environment, clients agree to:
Treat V I ZION UNLIMITED, its founder, representatives, contractors and other participants with respect.
Communicate honestly and appropriately.
Respect personal and professional boundaries.
Refrain from threatening, abusive, discriminatory, harassing or intimidating behaviour.
Refrain from behaviour that is disruptive, harmful or inappropriate.
Respect the confidentiality and privacy of other clients where applicable.
Not knowingly misuse, reproduce or distribute V I ZION UNLIMITED materials without permission.
V I ZION UNLIMITED reserves the right to suspend or terminate services where a client’s behaviour seriously breaches these expectations.
Where appropriate, we may attempt to address concerns with the client before ending the service.
10. Intellectual Property
Unless otherwise stated, all materials created or provided by V I ZION UNLIMITED remain the intellectual property of V I ZION UNLIMITED or the relevant rights holder.
This may include:
Coaching frameworks
Written resources
Workbooks
Templates
Documents
Videos
Presentations
Training materials
Branding
Logos
Website content
Original methodologies and frameworks
You may use materials provided to you for your own personal or internal purposes in connection with the service you purchased.
You must not reproduce, resell, publish, distribute, commercially exploit or present V I ZION UNLIMITED materials as your own without prior written permission.
11. Client Work and Personal Information
You retain ownership of original work, ideas, projects and materials that you bring to V I ZION UNLIMITED.
By working with us, you give V I ZION UNLIMITED permission to use information you voluntarily provide only to the extent reasonably necessary to provide the agreed service, subject to our Privacy Policy and confidentiality obligations.
We will not publicly share identifiable client information, testimonials, photographs, recordings or other personal content for marketing purposes without appropriate permission.
12. Recordings
Sessions will not normally be recorded unless this has been agreed in advance.
If a session is recorded, the parties will be informed and the recording will be handled in accordance with applicable data protection requirements.
Clients must not record, photograph or distribute a session involving V I ZION UNLIMITED or other participants without appropriate permission.
13. Communication
Where communication outside scheduled sessions is included within a client’s package, the permitted communication channels, availability and response times will be those stated in the relevant package or service agreement.
Communication outside the agreed service does not automatically create an obligation for V I ZION UNLIMITED to provide additional coaching or support.
V I ZION UNLIMITED is not an emergency or crisis service.
If you are experiencing an immediate emergency or believe that you or someone else is at immediate risk of serious harm, contact the appropriate emergency or crisis service.
14. Results and Outcomes
V I ZION UNLIMITED does not guarantee specific results.
Your progress and outcomes may depend on many factors, including your circumstances, decisions, consistency, resources, opportunities and actions.
Examples, testimonials or previous client outcomes should not be understood as a promise that you will achieve the same or similar results.
15. Limitation of Liability
To the extent permitted by law, V I ZION UNLIMITED will not be responsible for losses arising from decisions or actions taken by a client based on information, guidance or discussions provided through our services.
You remain responsible for your own decisions and actions.
V I ZION UNLIMITED does not guarantee that its services will achieve a particular result.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited under applicable UK law.
16. Service Changes and Cancellation by V I ZION UNLIMITED
V I ZION UNLIMITED may occasionally need to change or cancel a scheduled session due to illness, emergency, technical problems, circumstances beyond our reasonable control or other legitimate reasons.
Where this happens, we will make reasonable efforts to:
Rearrange the session;
Provide an alternative session where appropriate; or
Provide an appropriate refund or credit where applicable.
We reserve the right to discontinue a service or package. Where you have already paid for services that have not been provided, we will address any outstanding payment in accordance with applicable law.
17. Events and In-Person Services
Where V I ZION UNLIMITED provides in-person services, clients are responsible for following reasonable venue, safety and conduct requirements.
Clients should inform us of any relevant accessibility requirements before attending an in-person session where reasonably possible.
V I ZION UNLIMITED may refuse or end an in-person session where a client’s behaviour creates a serious safety risk or materially disrupts the service.
18. Third-Party Services
V I ZION UNLIMITED may use third-party platforms and providers to deliver certain aspects of its services, including booking systems, video conferencing, payment processing, email, cloud storage and website services.
Your use of third-party services may also be subject to the relevant provider’s own terms and privacy policies.
V I ZION UNLIMITED is not responsible for interruptions or failures caused by third-party platforms outside our reasonable control.
19. Force Majeure
V I ZION UNLIMITED will not be responsible for delays or failure to provide services caused by circumstances beyond our reasonable control.
This may include serious illness, emergencies, technical failures, power or internet outages, natural disasters, government action or other circumstances that could not reasonably have been prevented.
Where reasonably possible, we will communicate with affected clients and seek an appropriate alternative arrangement.
20. Termination of Services
Either party may request to end an ongoing coaching, mentoring or consultancy relationship, subject to any specific contractual or payment commitments that apply to the package purchased.
V I ZION UNLIMITED may terminate or suspend services where:
A client seriously breaches these Terms.
A client engages in abusive, threatening or inappropriate behaviour.
Continuing the relationship creates a serious safety or safeguarding concern.
Required payments are not made.
Continuing the service would otherwise be unlawful or inappropriate.
Any refund following termination will be considered in accordance with these Terms, the relevant service agreement and applicable law.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices or legal requirements.
The version applicable to your purchase will generally be the version in effect when you agreed to the relevant service, unless a change is required by law or otherwise applies to an ongoing service.
The latest version will be made available through our website.
22. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms will be subject to the applicable courts of England and Wales, subject to any mandatory consumer rights that may apply.
23. Contact
If you have any questions about these Terms & Conditions, please contact:
V I ZION UNLIMITED
Email: admin@VIZIONUNLIMITED.COM
Last updated: 21 September 2026